SALES MANAGER-BAHRAIN

Responsible for the strategic development, execution, and performance of the long and short term sales plan of the business unit in line with the corporate objective, and deliver revenue target whilst maximizing sales margin. Achieve Gulf Air business goals by ensuring the provision of excellent customer service and sales interactions for Gulf Air internal and external.

Implement a robust and active sales and marketing plan that will stimulate both online and offline markets.

MAIN DUTIES

• Motivate and lead the sales team to support and deliver Gulf Air’s vision and business objectives through creating and maintaining a work environment conducive to high morale and effective performance at the unit.
• Promote sales, including groups, and keep a close watch on the market situation, providing necessary feedback about the local market while ensuring a good relationship between the customers and the company.
• Supervise and monitor the overall performance of the Group department, attending weekly meetings with the group desk controller and finance to ensure proper reporting to the Country Manager on a daily / weekly basis.
• Assume full responsibility for the sales activities inside and outside the sales office, according to the area and scope assigned by the Country Manager.
• Penetrate the local market and secure new sources of revenue through research and direct contact with private sectors and sales outlets of travel industries to increase sales opportunities.
• Maintain regular contact with the travel industry (i.e., Travel Agents, Tour Operators, Interline partners, Ministries, Government Houses, Embassies, Schools, Clubs, Commercial Houses, Private Companies, Ethnic Institutions, and the traveling public), entertaining them and providing GF timetables, giveaways, window and other display items, and competitive fares as necessary.
• Maintain and maximize new and existing business opportunities and revenue contribution with Travel Agents, group leaders, and Corporate accounts within the portfolio.
• Responsible and accountable for negotiating and managing Sales Agreements and corporate deals.
• Develop strong, long-term working relations with Travel agents, government agencies, and specific corporate accounts.
• Prepare and develop account development plans to achieve short, medium, and long term business plans.
• Develop tactical Sales and Marketing activity in support of sales opportunities in both Travel Agents and Corporate marketplace.
• Ensure GF’s constant timely provision of efficient services to the above institutions and to the general traveling public through adverts, Internet / e-mail, or CRS, reconciling their demands and complaints with GF’s policies and regulations.
• Supervise and monitor the activities of Gulf Air’s sales force, ensuring the efficient discharge of their duties.
• Monitor and report Travel agent and Corporate performances against their agreements.
• Review agents’ performance on a monthly / quarterly basis with all revenue performance stats.
• Distribute assignments and areas of responsibility to Sales Executives, allocating targets to them and other sales outlets.
• Assist in recommending levels of bank guarantees, extension of credit facilities, and waivers of un-collectable debts based on sound judgments and within the company’s policy.
• Investigate, meet, process, and report on all types of claims, complaints, and compliments received by the station.
• Identify shortcomings in the quality of travel agents as well as the sales force, including Sales Executives, and arrange for necessary training in liaison with the concerned department.
• Assist in preparing the Yearly Market Plans for the station.
• Supplement sales calls made by Sales Executives and prepare appropriate reports of sales calls.
• Ensure that all reports required by HQ are completed and dispatched regularly.
• Participate in regular Sales Meetings, Staff coordination Meetings to provide the best services to clients and correct operational shortcomings.
• Recommend corporate deals with major accounts and agents.
• Responsible for the performance of sales tools and the cost of sales.
• Responsible for YLD improvement at station level.
• Manage and develop a team throughout the Cluster, taking a proactive role in helping meet and exceed key performance measures across all Company goals.
• Develop, recommend, implement, and monitor the Area or Country Business Plan including business priorities, revenue, cost of sales targets, and Key Performance Indicators for all commercial activity.
• Champion the GF brand values in the area or country of responsibility through all sales and marketing activities, especially promotions and media involvement.
• Monitor progress against revenue and targets, analyze and comment on monthly traffic / revenue reports, and recommend and implement changes to existing plans and operating budgets.
• Maintain and improve personal standards of customer service, business sense, and positive performance to capitalize on all available opportunities.

EDUCATION & TRAINING

EXPERIENCE

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s) :

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