Spa Receptionist

Job Functions

• Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known.
• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up.
• Stays informed of events in the resort and intuitively recommends and effectively up sells resort facilities in a personalized manner.
• Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures.
• Always perform quality check by asking guest’s feedback after their Spa experience.
• Perform other tasks or projects as assigned by hotel management.
• Handle guest complaints if possible by taking ownership and notify spa management immediately.
• Follows impeccable telephone etiquette.
• Ensures the work area is ready for service; assists in supplies requisitions according to established procedures.
• Possesses a high degree of product knowledge for both treatments and retail and relevant technical skills.
• Updates guest profiles, preferences and appointments in Book for Time accurately.

Requirements

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