Customer Care Specialist, Air Logistics

We are looking for an experienced Customer Care Specialist, Air Logistics to join our Bahrain team. You should have air logistics experience and be a fluent in Arabic with excellent English communication skills.

Your Role

You will be part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.

Your Responsibilities

• Customer Care and Satisfaction Mgt : Pro-actively advise and consult Customers to ensure satisfaction.
• Shipment Performance Monitoring : Monitoring Customer Shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint.
• Customer On-boarding : Inclusion and transfer of customer requirements into the KN systems (including sold rates and otheragreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables.
• Complaint Management : Field Complaint Calls, and provide problem resolution in alignment with stakeholders.
• Quotation Management : Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing,up-selling, and requisite follow up and closure.
• Operational Relationship Mgt : Knowledge exchange with the sales and account mgt teams. Reporting and Performance Analysis : Creating, refining and reviewing reports as needed including Performance analysis.
• Claims Management : manage claims from reporting through to closure.

Your Skills And Experiences

Good Reasons to Join

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business. req

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