Network Officer (Bahrain Based) - Braxtone Group

Main Purpose of the Job :

The Network Officer is responsible for the strategic development, optimization, and management of the company's service provider network. This role involves identifying potential new service providers, maintaining high-quality partnerships, ensuring compliance with contractual obligations, and enhancing customer satisfaction through effective network management. The Network Manager will leverage data-driven insights to improve network performance, reduce costs, and support business growth.

Key Responsibilities :

• 1. Network Expansion and Optimization :
• Identify potential new service providers and assess their capabilities.
• Develop strategic partnerships with high-quality providers to enhance service coverage.
• Optimize the existing provider network to reduce service costs and improve efficiency.
• Implement tiered provider systems to prioritize high-performing service providers.
• 2. Performance Management :
• Set and track KPIs for service providers, including response times, service quality, and customer satisfaction.
• Implement a regular feedback mechanism to improve provider performance.
• Create and maintain a performance dashboard for real-time tracking of network efficiency.
• Conduct quarterly performance reviews and recommend corrective actions for underperforming providers.
• Conduct mystery shopper assessments to evaluate service provider performance.
• 3. Risk Management and Compliance :
• Develop and enforce compliance guidelines for all network partners.
• Conduct risk assessments to identify potential operational challenges and mitigate them proactively.
• Ensure all providers adhere to contractual obligations and service level agreements (SLAs).
• 4. Relationship Building and Retention :
• Build strong, long-term relationships with key service providers.
• Organize regular training sessions and workshops to align providers with company goals.
• Implement a rewards or recognition program for top-performing partners.
• 5. Cost Control and Efficiency :
• Negotiate favorable pricing and terms with service providers.
• Identify cost-saving opportunities without compromising service quality.
• Use data analytics to reduce unnecessary expenses and optimize resource allocation.
• 6. Technology and Digital Transformation :
• Use CRM and data analysis tools to improve decision-making and streamline provider management.
• Explore automation opportunities to reduce manual effort and enhance data accuracy.
• 7. Customer Experience Enhancement :
• Work closely with the customer service team to ensure seamless service delivery.
• Use customer feedback to refine provider selection and performance metrics.
• Implement quick resolution protocols for critical issues to improve customer satisfaction.
• 8. Data-Driven Decision Making :
• Leverage data analytics to identify trends, predict demand, and optimize network performance.
• Provide strategic insights to the Operations Manager to support business growth.
• Prepare monthly and quarterly reports on network performance for senior management.
• 9. Crisis Management :
• Develop contingency plans for service disruptions or provider failures.
• Ensure rapid response and recovery in case of emergencies.
• Regularly review and update risk management protocols.
• 10. Market Intelligence :
• Monitor industry trends and competitor strategies to stay ahead in the market.
• Identify new technologies and processes that can enhance service quality and efficiency.

ESSENTIAL QUALIFICATION REQUIRED (EDUCATION / EXPERIENCE / SKILLS)

Typical Working Conditions