Support Agent / System Monitor

Join us as we build AI automation tools that help businesses communicate smarter, faster, and more efficiently. We’re looking for a reliable, detail-oriented support professional who can monitor system performance, assist clients, and ensure smooth daily operations. If you excel in structured work, stay calm under pressure, and are comfortable working remotely, you’ll be a strong fit for this role.

Tasks

• Monitor system activity, chatbot performance, and incoming client queries in real time.
• Assist users by resolving support tickets, investigating issues, and providing clear guidance.
• Report system anomalies, downtimes, or unusual behavior to the Product and AI teams.
• Review live interactions to ensure accuracy, quality, and proper automation routing.
• Escalate high-priority issues to the correct internal team with proper documentation.
• Follow predefined workflows to maintain platform stability and client satisfaction.

Requirements

Benefits

Ready to make an impact? Submit your application and our team will be in touch if your experience aligns with the role. We look forward to exploring the opportunity to work with you and support your career growth at ChatAgent.

InstaReply W.L.L. is the company behind ChatAgent and AskNaya — AI messaging products that help organizations communicate with customers clearly, quickly, and professionally. InstaReply operates the technology platform, billing, compliance, and support; ChatAgent and AskNaya are the product brands built on that platform.