IT Officer / HBTF Bahrain

Key Roles & Responsibilities

• Experience using tools such as Postman, SoapUI, or Swagger to test and troubleshoot REST / SOAP APIs.
• Familiarity with ETL tools like Informatica, Talend, Oracle Data Integrator, or Microsoft SSIS, particularly for banking / reporting environments.
• Strong hands-on experience with tools such as SQL Developer, Toad, or DBeaver for complex queries, debugging, and optimization.
• Ability to write shell scripts (Bash, PowerShell) to automate operational tasks and deployments.
• Understanding of IT service management best practices (incidents, problems, changes, and service delivery).
• Provide ongoing support for system and application configuration, software upgrades, vulnerability management, and incident resolution in coordination with application vendors.
• Actively participate in the planning, execution, and delivery of IT projects, ensuring alignment with business objectives and timelines.
• Serve as a systems analyst for business-related requests by evaluating needs, identifying solutions, and supporting implementation.
• Deliver end-user support for core and auxiliary applications, ensuring smooth and uninterrupted business operations.
• Contribute to the testing, and periodic review of disaster recovery (DR) and business continuity plans to ensure operational resiliency.
• Customize, configure, and maintain system environments, and application frameworks.
• Basic knowledge of securing systems and applications, managing patches, and responding to vulnerabilities.
• Evaluate and test new application versions, patches, and enhancements, and manage their transition through staging to production.
• Provide support for banking systems such as Core Banking, Mobile Banking, Payments, ATM, and Data Warehouse, including regular monitoring and performance optimization.
• Log and manage user-reported issues using a support ticketing system, ensuring timely resolution and communication.
• Support the generation and reconciliation of daily, monthly, quarterly, and annual IT reports and system outputs.
• Serve as a backup IT operator in the absence of the primary operations staff, ensuring continuity of scheduled tasks and system monitoring.

Qualifications & Requirements :

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