Client Service Account Analyst

Join . Morgan Wholesale Payments, a global leader in cash management, liquidity, commercial card, FX, escrow solutions, and merchant services. to develop your career by delivering best-in-class service and building deep relationships to achieve 100% client satisfaction.

As a Client Service Account Analyst within . Morgan Wholesale Payments, you will serve as the primary point of contact for our clients, ensuring they receive exceptional service experiences. Your role will involve building strong relationships with key contacts, identifying opportunities for process improvements, and conducting regular service reviews to maintain seamless client experiences.

Job Responsibilities :

• Manage the client experience across all aspects of their day-to-day relationship with JPMorgan.
• Maintain an accurate and active service temperature check for all clients within your portfolio.
• Identify and remediate service issues impacting clients.
• Understand organizational structures to communicate and resolve client issues promptly and effectively.
• Anticipate client servicing needs and provide appropriate support and solutions, becoming the client's champion.
• Assist in developing and executing service plans focused on process improvements for clients.
• Promote the use of electronic service tools to help clients easily access payment-related information.
• Analyze the end-to-end payment process to identify efficiencies.
• Participate in and support WP business initiatives that positively impact the client experience.
• Identify and communicate opportunities for WP product development internally.
• Develop strong and trusted internal partnerships with Sales, Operations, Product, and other lines of business.

Required Qualifications, Capabilities, and Skills :

Preferred Qualifications, Capabilities, and Skills :