COMPUTER SPECIALIST

Job Description

To provide training and technical support for users by solving logs, preparing and installing computers, software, accessories, and assistance where necessary to help with queries.

Roles & Responsibilities

• Support users by troubleshooting and resolving hardware and software issues.
• Participate in the implementation of section projects.
• Study user technical requirements for hardware and software.
• Prepare computers with the latest OS, drivers, and necessary hardware settings.
• Study and apply procedures to develop and update hardware and software.
• Test and evaluate new functionality for hardware and software, recommending the most appropriate solutions for the organization's work environment.
• Work in a modern way according to the latest technology and provide suggestions to develop and improve work.
• Allocate unresolved incidents and problems to the appropriate section within the organization.
• Provide training when necessary.
• Escalate issues to the Head of the User Support group when problems cannot be satisfactorily resolved.
• Analyze incidents and problems to show trends and potential areas where a proactive approach could reduce such problems.
• Keep users informed of updates, known errors, new facilities, or any IT-related changes that may affect their working environment.
• Perform other duties and related tasks as may be required from time to time.

Educational Qualifications & Certifications

Bachelor’s degree in Computer Engineering or Computer Science.

Certification in A+ and MOUS, and preferably Network+ and MCDST.

Experience

Minimum 2 years of progressive experience in the computer field.

Required Skills

Good communication skills.

Must be fluent in English (speaking, reading, and writing) and preferably Arabic.

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