Customer Service Representative

Braxtone Group.Manama, Capital Governorate, Bahrain

30+ days ago

Job description

Overview

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service. This role requires an individual who is self-motivated with high energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

Responsibilities

Answer all calls promptly and maintain a cordial, positive tone of voice.
Focus on the needs of the customer and address their queries and requests.
Sell, up-sell and cross-sell different products and services to the customer.
Ensure next steps and requirements are aligned and clarified with the customer before the end of the call.
Data entry and filing / documentation management.
Updating information and ensuring accuracy of data records.

Essential qualifications

Minimum of high school certification; diploma and some work experience is preferred.

Strong communication skills and good selling skills.

Positive energy and teamwork ethos.

Excellent written and oral communication skills; strong English language proficiency.

Good understanding of the services.

Highly computer literate, particularly in Microsoft Office products.

Working conditions

Normal working hours : 40 hours a week. Working timing is rotating shift. Work may require occasional weekend and / or evening work.

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Customer Service Representative • Manama, Capital Governorate, Bahrain