Store Supervisor | Sports Bahrain

Overview

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GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. GMG’s investments span across four verticals : GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team, and ensuring the delivery of exceptional operational, commercial and customer service standards.

Responsibilities

• Supports in delivering the store annual sales targets.
• Assists in maintaining proper coverage and scheduling to ensure high levels of customer service.
• Conducts store operations audits to ensure compliance with required store standard operating policies.
• Oversees the store’s after-sales processes and ensures adherence to repair / return policies and procedures through proper communication with internal stakeholders.
• Ensures customer needs are met, complaints are resolved and customer service is of exceptional standard; identifies current and future customer requirements by establishing rapport with potential and existing customers.
• Ensures visual merchandising standards are achieved and products are displayed in accordance with brand policy.
• Ensures promotions and pricing are accurate and aligned with company standards and policies.
• Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections.
• Submits daily invoices and sales recap to Finance.
• Executes store operations including cash handling, inventory taking and record keeping in line with company SOPs.
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products.
• Manages inventory such as inbound movement of goods, receiving, stocking, restocking, transfers and addressing inventory discrepancies.
• Ensures interior and exterior of the store are clean and maintained to company and brand standards.
• Directs the team to follow standard operating procedures and store appearance standards.
• Carries out the duties of a cashier as required.

People Management

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail

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