COMPUTER TECHNICIAN

Job Description

Study users' hardware and software requirements and provide technical support.

Roles & Responsibilities

• Support the user by troubleshooting and resolving hardware and software issues.
• Study the user technical requirements for hardware and software.
• Prepare computers with the latest OS, drivers, and necessary hardware settings.
• Test and evaluate new functionality for hardware and software and recommend the most appropriate solutions for the organization's work environment.
• Work in a modern way and according to the latest technology, providing suggestions to develop and improve work processes.
• Provide training when necessary.
• Provide temporary, backup, and alternative devices for users.
• Copy user data by following approved processes.
• Follow up with specialists and companies for maintenance, providing or replacing devices as needed.
• Perform other duties and related tasks as may be required from time to time.

Education

National Diploma in Computer Science or Computer Engineering or above degree.

Certification in A+ and MOUS is required, and Network+ and MCDST are preferable.

Experience

Minimum 3 years of progressive experience in computer technical support.

Required Skills

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