Guest Service Agent (Russian Speaker)

AccorAmwaj Islands, Muharraq Governorate, Bahrain

2 days ago

Job description

Overview

Guest Service Agent (Russian Speaker) role at Accor. Join to apply for the Guest Service Agent (Russian Speaker) position at Accor.

Location and posted details are not included here; this description focuses on responsibilities and qualifications for the role.

What Is In It For You

Engage in conservation efforts and help preserve wildlife.
Enjoy sustainable adventures with exclusive rewards.
Celebrate locality and heritage in a vibrant community.
Advance your career with global development opportunities.
Drive change through impactful social initiatives.
Collaborate with a passionate, innovative team.

Key Responsibilities

Professional Appearance : Maintain the highest standards of grooming and uniform presentation at all times.

Guest Arrival & Departure : Handle guest check-in, check-out, and fond farewells promptly and courteously in line with hotel standards.

Guest Assistance : Provide accurate information and assistance on resort facilities, services, and nearby attractions to enhance the guest experience.

Guest Relations : Anticipate guest needs and handle inquiries, requests, and complaints courteously and effectively.

Cashiering & Billing : Manage payments, deposits, and billing transactions accurately, following cashiering and financial control procedures.

System Operations : Use Opera or a similar Property Management System for reservations, registrations, and guest profiles efficiently.

Service Recovery : Handle guest concerns with empathy and efficiency, ensuring prompt resolution and guest satisfaction.

Brand Ambassador : Represent Accor and Mantis values through a consistent, guest-centric approach.

Team Collaboration : Communicate effectively with other departments to ensure smooth daily operations.

Compliance & Safety : Follow all hotel policies, standard operating procedures, and emergency protocols.

Training & Development : Attend daily briefings, training sessions, and team meetings as required.

Other Duties : Perform additional responsibilities or projects as assigned by management.

Qualifications

Experience : Previous experience in Front Office or Guest Services within a hotel or resort environment preferred.

System Knowledge : Familiarity with Opera PMS or similar software.

Language Skills : Excellent English communication skills (verbal and written) and fluency in Russian is required. Additional languages are an advantage.

Customer Service : Strong interpersonal and problem-solving skills with a professional and courteous demeanor.

Adaptability : Willingness to work flexible schedules, including evenings, weekends, and public holidays.

Background : Prior experience in 3- or 4-star hospitality brands is an advantage but not essential.

About Accor & Mantis

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

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Guest Service Agent • Amwaj Islands, Muharraq Governorate, Bahrain

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