Travel Consultant - dnata Bahrain

dnata Travel GroupManama, Capital Governorate, Bahrain

18 hours ago

Job description

Travel Consultant – dnata Bahrain

Job Purpose : dnata Travel Group, representing the travel division of dnata, is one of the world’s largest air and travel services providers. As a Travel Consultant, you will be a front‑line member of our 24 / 7 team, responsible for selling airline tickets, travel related products and providing travel information via retail, phone, WhatsApp and email. Your focus will be to convert maximum enquiries into sales through friendly, efficient customer service.

Responsibilities

Provide the highest standard of customer service to all clients—Retail, Government or Corporate—using all available tools and responding to queries in a timely manner.
Build valuable relationships with customers and suppliers, ensuring tone of voice and contact align with our brand guidelines.
Offer products, services and loyalty programmes contracted by dnata Travel and give destination / product information to meet customer travel requirements.
Maximise sales opportunities by cross‑selling / upselling relevant auxiliary products, including tours, excursions and activities.
Inform customers of mandatory journey requirements such as passport, visa, health and insurance, as well as check‑in information.
Maintain excellent working relationships with clients, updating them on new products and continually improving service quality.
Listen closely to understand customer needs and provide exceptional experience, resolving issues quickly with a can‑do attitude.
Ensure all contacts are handled promptly while achieving and exceeding performance targets against key performance indicators.
Adhere to customer feedback and internal audit standards to meet defined benchmarks.

Qualifications

Experience in Commercial / Sales / Reservations / Ticketing / Travel & Tourism / Customer Service.

Strong commitment to delivering exceptional customer experiences.

Confident communicator with persuasive and influencing skills.

Thrives in a busy service and sales environment and self‑motivated to meet performance targets.

Positive attitude, enjoys teamwork.

Flexible approach, able to adapt to different people, customers and ways of working.

Aptitude for continuous learning and accountability for own development.

Excellent listening skills, able to identify needs and anticipate them.

Great attention to detail, understanding impact of errors.

IT literate and quick to learn new systems.

Willingness to work shifts, including evenings, weekends and public holidays.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax‑free salary with travel benefits exclusive to the industry, including discounts on flights and hotels worldwide.

Seniority level

Entry level

Employment type

Contract

Job function

Management and Manufacturing

Industries

Travel Arrangements

Location : Manama, Capital Governorate, Bahrain

#J-18808-Ljbffr

Create a job alert for this search

Bahrain • Manama, Capital Governorate, Bahrain