OFFICER– AIRLINES STAKEHOLDER MANAGEMENT

GF1623 - OFFICER– AIRLINES STAKEHOLDER MANAGEMENT

Company

Division

Operations

Location

Department

Operations

Closing Date

18-May-2025

JOB PURPOSE

To provide full support towards Stakeholder Management at BIA; as directed by Line Manager. To coordinate and extend support in addressing Stakeholder concerns, queries, and feedback, including the coordination of events between stakeholders and various AOD departments.

KEY ACCOUNTABILITIES

• Support, plan, and coordinate communication with stakeholders.
• Ensure that all information or communication supplied to stakeholders complies with BAC's Protection of Information and Document Policy.
• Maintain communication readiness with stakeholders for emergencies and crises.
• Assist the Manager in drafting and disseminating communications to all parties as per the plan and instructions, in a timely manner.
• Create and provide materials required for AOD updates and projects shared with stakeholders, as instructed by Line Manager.
• Ensure all communications adhere to BAC's policies.
• Communicate and maintain standard operating procedures for the Stakeholder Management department; coordinate the publication of rules and service level agreements from concerned AOD departments to BIA stakeholders.
• Support the department in planning, coordinating, and executing terminal events in collaboration with stakeholders and relevant parties.
• Create, manage, and maintain a database of contact lists for all stakeholders and involved parties.
• Act as a single point of contact for coordinating, planning, and executing tasks, workshops, meetings, events, and other matters for the Line Manager.
• Communicate governmental procedures into the Travel Information Manual (TIM).
• Manage the receipt and dissemination of information related to complaints to concerned stakeholders and parties.
• Perform related duties as assigned.

QUALIFICATIONS

Bachelor’s degree in Aviation Science, Business Management, Communication, Marketing, or equivalent.

EXPERIENCE

Minimum 3 years of related work experience.

About Application Process

If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following document(s) :

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