The position is responsible to welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instruction.
Maintains security by following procedures; monitoring logbook and issuing visitor badges.
Key Responsibility :
Serve visitors by greeting, welcoming, directing and announcing them appropriately.
Answer, screen and forward any incoming phone calls while providing basic information when needed.
Receive and sort daily mail / deliveries / couriers.
Maintain security by following procedure and controlling access (monitor logbook, issue visitor badges).
Update appointment calendars and schedule meetings / appointments.
Perform other clerical duties such as filing, photocopying, collating, faxing etc.
Perform other duties (., gate pass application, salary certificate and NOC request).
Record Management
Assist in OHC requests for designated staffs.
Maintain accurate records for the OHC requests.
Processing the VIP Tags (Cancellation and Activation)
Updating the tracking sheet.
Confidentiality
Handle sensitive information with discretion and professionalism.
Customer Service
Handle inquiries and provide accurate information.
Resolve basic complaints or escalate as needed.
Office Organization
Maintain a tidy and welcoming reception area.
Ensure office supplies are stocked and organized.
Internal Communication
Relay important messages or information to staffs.
Assist in distributing internal notices or announcements.
Technology Use
Use office software (., MS Office, booking systems).