Technical Support Engineer - Blockchain

Job Overview :

We are looking for a talented Technical Support Engineer - Blockchain to join our TechOps team.

This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem , Mobile Apps, etc), and other related duties.

Roles and Responsibilities :

• Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic.
• Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team.
• Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement.
• Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely.

Requirements :

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