Client Engagement Manager

Location

Ryde Centre

Join us and make a positive difference to the lives of people with disabilities, and grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.

About the role

The Client Engagement Manager is accountable for overseeing the delivery of high quality client engagement service levels, including service access, scheduling and other essential administrative functions. This role provides leadership to the Client Engagement Team Leaders across the region, with a strong emphasis on client acquisition, retention, fostering relationships with internal and external stakeholders, and supporting broader organisational initiatives.

The role is responsible for the Metro Sydney region and will be required to work from the following sites; Allambie Heights, Ryde, Prairiewood, Kingswood and Roselands.

Duties include

• Manage the Client Engagement teams within their region; provide leadership and direction to ensure the team and individual performance targets are achieved
• Develop and implement initiatives and practices that ensure the team effectively engages with and supports changes across the organisation
• Mange the recruitment, development and retention of a high performing team
• Manage the delivery of service levels across New Clients, Service Planning, Customer Service, Account Management and Administration functions
• Coordinate Region & Team scheduling activity to ensure achievement of productivity targets
• Provide quality support to the Client Services Consultant (CSC) team to enable the achievement of performance targets and quality client outcomes
• Maintain understanding of new programs, process and operational changes that impact Client Engagement
• Maintain collaborative relationships with clients and families to ensure service needs and goals are being met
• Share skills, knowledge and experience with team and other internal stakeholders to ensure the best outcomes for clients
• Provide support to the team for more complex enquiries relating to clients, technology and processes

About you :

Working for CPA offers you exceptional remuneration & benefits :