Room Service Order Taker

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

About the role

We are currently looking to hire an In Room Service Order Taker who will be responsible for receive, process, and accurately input in-room dining orders, demonstrating attention to detail and a thorough understanding of guest preferences.

What you will do

Must be fully versed with the IRD Operating System(Micros, HOTSOS, Opera, MS OFFICE)

Assist in / or monitor the daily IRD operation and if required in Private Bar Operations

To be in charge of a shift and handle the order taking and if required to help the floor operations including Private Bar and Amenity

To ensure standards of service are maintained and consistent and to be fully conversant with all menus and menu items.

Take proper handover of every shift and highlight all the important information to the staff in the shirt

To be fully accustomed with the IRD Amenity process and coordinate the daily amenity work flow and create the necessary amenity reports

To manage guest complaint with the necessary decision or action in order to recover them while addressing the situation to higher management

Ensure hand over of the shifts are done properly so that the guests will have a flawless service without interruption of any kind.

To train and to develop junior staff when joining the outlets and monitor their progress

To have perfect food and beverage knowledge

To ensure guest satisfaction for all orders and any guest concerns are handled and highlighted

To have a good knowledge of the Food and Beverage Menu

To execute proper coordination and communication with the chef to ensure timely food preparation and delivery

To ensure all VIP in-house guest is highlighted with the team

To assist in other Food and Beverage areas when requested to do so, as business volumes require.

To maintain the Departmental Dry store and General store item inventory and maintain the PAR by ordering in a timely manner.

To be available to cover extended Shifts as requested by the Restaurant Manager.

What you bring

Provide a friendly and professional service that always exceeds guest’s expectation.

Assist in phone coverage with other departments.

Assist the department to upkeep relevant notice boards.

Prepare related paperwork

Requires knowledge and the ability to operate computer equipment including word processing and spreadsheet software plus other systems (i.e. Opera, Windows, Bayan payroll and analysis reports etc).

Accept responsibility for the health safety and welfare of all areas of the department, guests and employees and to respond properly in any hotel emergency situation.

To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

Undertake other duties and responsibilities which, while outside the normal routine, will be within the overall scope of the position.

Report for duty punctually wearing the correct uniform / attire and name badge.

To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.

Maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.

Respond to any changes in the department as dictated by the needs of the industry, company or hotel.

Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments / areas if required, to meet business demands and guest service needs.

Perform other tasks or projects as assigned by the hotel management.