Oracle Cloud Support Engineer (CSS) - Bahrain

What you'll do

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

• 3+ years implementation experience of Supply Chain Management solutions
• Experience with multiple SCM applications is a plus – especially Oracle EBS and Oracle SaaS
• At least 4 years in implementing SCM SaaS applications
• Strong functional knowledge of Order to Cash and Procure to Pay business processes
• Experience in Procurement modules : Self service procurement , Supplier Qualification management , Purchasing , Sourcing , Supplier Portal
• Experience in Logistics modules : Inventory , Costing , Order Management , Advanced Pricing ,Manufacturing , Maintenance
• Experience in Oracle cloud Supply Chain products - Order Management, Planning and Manufacturing, SLA, Costing, Procurement and Fulfillment
• Excellent problem solving and analytical skills with quick learning on the job
• Proactively maintains knowledge of Oracle's current and future products / solutions offerings for the specified SCM area
• Able to be engaged in Pre-Sales activities and writing of technical proposals

What we are looking for

As a Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair / workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.

What we will offer you

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

corporate / careers / diversity-inclusion /

Career Level - IC2