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Receptionist

Receptionist

Tanqeebالبحرين, Bahrain
30+ days ago
Job description
  • Ensure that the guest service is excellent so that he / she will return to the hotel.
  • Update Guest history.
  • Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
  • Know the pricing policy of the hotel.
  • Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
  • Follow up on the guest requests and ensure it is done or offer alternative solution.
  • Own the problem, solve it and follow up, involve your supervisor when it is necessary.
  • Ensure that the service offered and the provisions provided to the guests are up to company standard.
  • Ensure that the service provided to the guests will win their loyalty to return to the company.
  • Provide wake-up calls as requested by the guests.
  • Inform the guest of all the conditions related to their stay in the hotel.
  • Forward any messages received for the guest.
  • Forward all relevant information to the other departments in the hotel.
  • Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.
  • Perform miscellaneous job-related duties as assigned.

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    Receptionist • البحرين, Bahrain